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JCPenney Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.7


JCPenney
Not Customer Certified
Over 10,000 customers have rated this store since 1997
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.9 On Time Delivery: 8.7 Customer Support: 8.6 Product Met Expectations: 8.7
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive 93% 91% 92%
Icon: NeutralNeutral 2% 4% 5%
Icon: NegativeNegative 5% 5% 3%
See detailed store ratings
*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of JCPenney

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 3.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		2 out of 3 people found this review helpful. Online Shopper
Aug 15, 2008
When I first ordered the luggage, I was told it was not available until a later date. Since I was going to be traveling, I thught this would not present a problem. However, it was delivered earlier than it was supposed to be and consequently had to be reordered when I returned from my travels. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		1 out of 1 people found this review helpful. Online Shopper
Aug 15, 2008
I needed to purchase black slacks for a new job I had just accepted. Since I am a Petite Size, finding good but affordable slacks can sometimes be a problem. Shopping on line was a real plus since there are no J.C. Penney stores close to me. I did not experience any trouble with navigating through their site to find exactly what I wanted and needed. They were shipped promptly and received by me in time for my first day of work. (more)

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 15, 2008
The website could be easier to navigate, other wise my shopping experience was good.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 15, 2008
I have no problems with process or the items selected. I will continue to use the internet site especially when unable to go to a store. I will refer my friends and family as well.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 15, 2008
Quick turnaround for order, expected quality of product received

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 15, 2008
Was happy to see the product, a prom dress was available by catalog. We went to the store and the dresses they had didn't look like new dresses after they had been tried on numberous times by customers.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 15, 2008
Pro - easy and convenient shopping, lots to choose from and saves on gas Con - miss out on clearance items and you cannot try on clothing in advance Overall JC Penny has a wonderful selection and I will continue to shop also I very much enjoy their coupons (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 14, 2008
Everything about these stores is excellent! Walmart has just about everything I need and the prices are definitely affordable. I love Target for their health/beauty and childrens clothes.

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Would Shop Here Again: 0.0  Would Shop Here Again
On Time Delivery: 0.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 0.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 14, 2008
knowledgable sales staff who were also helpful. checkout was fast and they even made sure I got all the discounts. That and the quality of the clothes is why I shop at JC Penney

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Aug 14, 2008
I like there clothes very much. they fit me great and i find love liz & co. They may cost a bit more but they fit great.

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