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JCPenney Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.6


JCPenney
Not Customer Certified
Over 10,000 customers have rated this store since 1997
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.8 On Time Delivery: 8.7 Customer Support: 8.5 Product Met Expectations: 8.7
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive 90% 90% 91%
Icon: NeutralNeutral 10% 9% 6%
Icon: NegativeNegative — 1% 3%
See detailed store ratings
*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of JCPenney

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 16, 2008
JC Penney has a great online store--I have a catalog too, but it is nice to see the items on my big screen. We just moved to a new home and I have needed so many things that are offered here.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 16, 2008
I found this site was very easy to use. Varity and selection was good.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 16, 2008
I searched for thermal drapes from the clearance/discontinued section of the ad. They had alot of drapes, but some of the descriptions and information was just not accessible. I did order and they did ship in 2 days. I would shop here again because the prices were right and I would recommend this site to others looking for a bargain. (more)

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 16, 2008
On average, Penny's is a easy site to navigate and stands behind their products

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 16, 2008
Overall, it was a pleasant experience, and I would definitely order from them again.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 5.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 16, 2008
THE RETURN DEPARTMENT AT THE STORE LOCATION IS THE ONLY THING ABOUT JC PENNEY, I AM NOT FOND OF.. TH EWOMAN THAT WORKS THERE IS VERY NASTY

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 16, 2008
PRODUCT INFORMATION WAS EASY TO ACCESS, THE WEBSITE IS EASY TO NAVIGATE THROUGH, I LIKE THEIR VIEW-ALL ON A PAGE SO YOU CAN QUICKLY FIND WHAT YOU NEED. IN THIS FAST-PACED WORLD I WOULD RECOMMEND THIS SITE FOR ON THE GO SHOPPING.

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 15, 2008
The purchase was fine. It was what I wanted at the time and what I needed. I was satisfied.

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 15, 2008
Typed in brand in wsearch and none found and yet stated available on the web.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Sep 15, 2008
if your are looking for plus size girls clothes this is not the store for you. plus size womens you might be ok. home goods found some pretty good bargains.

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