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JCPenney Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.6


JCPenney
Not Customer Certified
Over 10,000 customers have rated this store since 1997
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.9 On Time Delivery: 8.8 Customer Support: 8.5 Product Met Expectations: 8.6
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive 100% 93% 91%
Icon: NeutralNeutral — 4% 5%
Icon: NegativeNegative — 3% 4%
See detailed store ratings
*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of JCPenney

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 05, 2008
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Would Shop Here Again: 0.0  Would Shop Here Again
On Time Delivery: 0.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 0.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 05, 2008

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 05, 2008

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 3.0  Products Met Expectations
Read full review 		0 out of 1 people found this review helpful. Online Shopper
Jul 05, 2008
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 05, 2008

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 5.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
Read full review 		1 out of 1 people found this review helpful. Online Shopper
Jul 05, 2008

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		1 out of 1 people found this review helpful. Online Shopper
Jul 04, 2008

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 1 people found this review helpful. Online Shopper
Jul 04, 2008
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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 0.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jul 04, 2008

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Would Shop Here Again: 3.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		1 out of 1 people found this review helpful. Online Shopper
Jul 04, 2008
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Top Selling Products from JCPenney

Bellagio Leather Sofa Group

Found at: 1 store
Price: $399.00

Simmons Olympia Convertible Crib Collection - Baby's Room

Found at: 1 store
Price: $69.99

Corbin Blackout Thermal Draperies - Drapes

Found at: 1 store
Price: $12.99

Halter Tankini Set - Swimwear

Found at: 1 store
Price: $54.99

Outdoor Grommet-Top Panel - Panels

Found at: 1 store
Price: $39.99