Motherboards.org October 11, 2008 
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NorthernTool.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.7


Over 10,000 customers have rated this store since 2002
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.8 On Time Delivery: 8.9 Customer Support: 8.7 Product Met Expectations: 8.8
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 89% 93% 91%
Icon: NeutralNeutral 4% 2% 3%
Icon: NegativeNegative 7% 5% 6%
*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of NorthernTool.com

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 08, 2008
The case for the laser measuring devise was not properly sewn at the seam where it needs the most strength to open and close. I am disappointed but do not wish to incur the expense of returning the case. It is possibly worth $1 and not worth $4 in shipping it back. (more)

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 08, 2008
Good product, On time delvery. Price was fair.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 07, 2008
One of the tables arrived with damage that was obviously caused in the factory. There was no packaging damage related to the damage suffered to one of the picnic table planks. It was useable, so no return was made, but it was disappointing that one of the planks had to be set in the middle of 3 plannks for the table top to hide it. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 07, 2008
Very satisfied thus far......one item is backordered, however that was clearly communicated to me.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 1 people found this review helpful. Online Shopper
Oct 05, 2008
My Northern 1" Impact wrench works great!!

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 5.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 03, 2008
I am very satisfied with the selection of products and the price. The product was shipped from the factory, so tracking of shipment was very poor. It took almost 3 weeks to get the shipment and there was no communication during that time. When I called about it (the day before it was delivered) I was unable to get a status. I am very happy with the product and the price I paid. Although I would have prefered to have better shipment traking information, I do not consider this to be a big negative. I am pleased the the purchase. (more)

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Would Shop Here Again: 4.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 2.0  Products Met Expectations
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1 out of 1 people found this review helpful. Online Shopper
Oct 01, 2008
item very poorly assembled not even close to being square. had to have it machined square.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 01, 2008
order arrived early, there was no complication with billing, product was as described...works very well

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 3.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Sep 29, 2008
I am not completly happy with the product

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Sep 29, 2008
Item was available, shipped promptly and is in perfect condition.

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