Motherboards.org October 10, 2008 
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Musician's Friend Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.7


Over 500,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 9.0 On Time Delivery: 8.7 Customer Support: 8.8 Product Met Expectations: 8.9
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 90% 91% 90%
Icon: NeutralNeutral 5% 4% 3%
Icon: NegativeNegative 5% 5% 7%
*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Musician's Friend

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 08, 2008
Very easy to order. Good information when contacting customer service. Quick Delivery

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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 08, 2008
you might want to consider wrapping smaller boxed items that are shipped in a larger box. the guitar polishing kit came in it's own packaging and when i opened up the larger box with the guitar and case the plastic bottles were scattered in the box due to handling in shipping. nothing was damaged or wet but if the box got thrown around any more i'm confident one of the bottles would have released it's contents. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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1 out of 1 people found this review helpful. Online Shopper
Oct 07, 2008
Very nice transaction!

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 07, 2008
Great job! Thanks guys

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 07, 2008
Pro Tools is difficult to use. I would like easier access to tutorials.

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 07, 2008
Wished the 3 items that were backordered would have arrived earlier.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 07, 2008
thank you

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 8.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 07, 2008
In my last order, I was missing almost all of 12 guitars picks that had fallen out of the container, or were just missing. I phoned and received a credit for the amount paid for the picks. Unfortunately I do not see that amount indicated anywhere within "my account" on the website. It may appear when I process the next order, however there's no way to clarify that amount. (more)

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 07, 2008
Missing part of order, but corrected that day...hassle free. Thanks!

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Oct 07, 2008
LAWZEE!

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