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Tower.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 2.7


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Tower.com
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Over 100,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 3.2 On Time Delivery: 2.7 Customer Support: 2.2 Product Met Expectations: 3.5
Overall Rating Summary Past
Week		 Past
Month		 Past 3
Months
Icon: PositivePositive — — 25%
Icon: NeutralNeutral — — —
Icon: NegativeNegative — — 75%
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*Ratings are for the past 90 days only.

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Reviews of Tower.com

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		17 out of 22 people found this review helpful. andreasms
Jul 10, 2008
Ordered the DVD boxset on June 20th. Shipped on June 24th. And after exactly 10 working days, I had my ordered, which is excellent for an international order. Perfectly, doubled sealed, excellent packaging. Plus, Tower.com had the lowest prices available, and quite good shipping options. I was in doubt whether I was right for ordering from Tower.com after reading the negative reviews. And I was in shock to find out that positive reviews were limited. Whether a person was so pissed off that wrote a dozen negative reviews, I don't know. But my overall experience with Tower.com was perfect. Would definitely buy again, and would recommend it for all those who are in doubt when... (more)

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 2.0  Products Met Expectations
Read full review 		15 out of 22 people found this review helpful. Andy
Jul 08, 2008
A simple DVD order could not be completed with Tower.com! I waited 6 weeks for the DVD and still nothing. They were quick to charge my CC but NO DVD and I was NOT able to talk to anyone on the phone...had to leave a message. Go to another place to shop. They don't have it down yet. (more)

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
Read full review 		23 out of 26 people found this review helpful. Dan
Jun 17, 2008
The initial order went OK, but got "Lost, the Complete First Season" and it had a duplicate Disc 1 and no Disc 2 in the box. I got an OK to return it, then......waited...and waited...checked in with them via e-mail...then waited...then they cancelled my order (waiting for a replacement) without telling me. But they waited over 2 months before doing that, meanwhile telling me they would ship a replacement. I did get my money back, and watched the series 3 months later than I had planned. (more)

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
Read full review 		25 out of 32 people found this review helpful. aashy
Jun 11, 2008
TOWER IS FRAUD!!!!! They stole my money!! I needed my books right away and since the site said "in stock" I order the books and paid extra for the item to be shipped, it has been weeks!!!! my break is over!! and my books still have not been shipped!! When I called customer service, the rep told me that they are waiting for the books to be shipped from the merchant/provider then they will ship it to me and the horrible thing is that Tower charged my card the moment I put in my order, I have never ran into such a problem with any merchant. I should have done a lot of research before making the mistake of ordering from this site. After reading all of the reviews it is obvious that... (more)

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